Create new account

In order to use our helpdesk, you must first register an account. Please note that your account must be appoved and unlocked by us before you can use it. Once you are logged in, you can create a ticket request (as enquirer). If a ticket has been accepted by us, you can edit your ticket and, for example, reply to our supplementary questions. Organizations can apply for supporting the enquirer via the commentaries.
A valid email address. All emails from the system will be sent to this address. The email address is not made public and will only be used if you wish to receive a new password or wish to receive certain news or notifications by email.
Several special characters are allowed, including space, period (.), hyphen (-), apostrophe ('), underscore (_), and the @ sign.
Locale settings
Select the desired local time and time zone. Dates and times throughout this site will be displayed using this time zone.
The personal details you give us here will be used only for processing your registration. We will not pass them on to third parties.

Privacy policy
When you are asked to submit personal information while using our services, you are free to choose whether or not to provide this. Your personal details will be stored and used in accordance with German data protection regulations. Any personal details collected as part of this registration will be used for the purpose of processing the registration and dealing with your enquiries. Your details will not be passed on to third parties. No use will be made of your details for advertising or for market research. If you wish to cancel your account, please contact us at and all your personal details will be deleted from our database.